More Customers, Fewer Calls
Great examples of saving money with SilverCloud
Call Volume, Customer Growth and SilverCloud launch at Elevations Credit Union
Ø Elevations Credit Union had large membership growth in 2004 and in 2009
Ø Contact Center call volume is by quarter year, and was tracking fairly evenly with member growth until late 2007
Ø SilverCloud was launched in September 2007
Ø Les Boothby is the AVP of the Contact Center, Elevations Credit Union
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