Namtek Corporation partners with SilverCloud Knowledge Systems to provide new efficiencies and service

Bedford, NH -- Namtek has developed a new partnership and strategic offering with SilverCloud Knowledge Systems of Portsmouth, NH.  SilverCloud provide unparalleled technology in delivering and maintaining information, enabling your team and your customers to quickly and effortlessly receive answers to EVERY question. SilverCloud improves employee efficiency and training, resulting in fewer mistakes, lower costs and more satisfied customers.

SilverCloud Knowledge Systems can dramatically reduce incoming email, calls and hold times.  SilverCloud also provides organizations with the only solution for ensuring all your procedures, policies, product information, manuals, compliance information, regulations, and forms can be easily found, easily maintained and always up to date. SilverCloud's patented Knowledge Book technology will dramatically improve the way you publish, and the way your employees access material such as HR, operations guides, product manuals, software manuals, compliance information, and training material

SilverCloud customers commonly report:

§          95% of all questions are answered instantly

§          100% of unanswered questions are managed

§          100% of polices, product info and regulations accessible and up-to-date.

§          $100k's in yearly savings

§          Up to 90% reduction in incoming email

§          Up to 50% reduction in call center calls

About Namtek Corporation

Namtek is a Service Disabled Veteran Owned Small Business and a resource to government buyers, prime contractors, and corporate diversity supplier programs.  Namtek strongly focuses on the Department of Defense.

Namtek Corporation designs and implements technology solutions.  The product lines within our procurement service are customer driven and span many areas of information technology. Namtek strives to deliver the best value and customer service possible.  Namtek is awarded defense contracts for continued operational and warranty work of enterprise systems.

About SilverCloud Knowledge Systems